Shipping Information
Our products are offered as pre-orders. This means: You order your desired product from us before it is prepared for shipment for your order. Once your order has been received, it will be processed and prepared for delivery for you.
The processing time is generally 1–3 days. Once your order has been processed, shipping usually takes an additional 5–9 days. These figures are guidelines and may be extended on weekends, public holidays, or due to delays with the shipping provider.
After shipping, you will receive a tracking number via email, if available.
Delivery Countries
We currently ship to Germany, Switzerland, and the United Kingdom. Deliveries to Australia and New Zealand are planned but are not yet enabled at this time.
There are no customs or import duties for deliveries to Germany. For deliveries to other countries, import duties, taxes, or fees may apply depending on the destination country; please note the respective applicable regulations.
If you have any questions about your order or shipping, you can reach our support team at help@noorsupport.com.
Returns
As a customer, you bear the direct costs of the return. Further information can be found in our cancellation policy and on the returns page.