Shipment

CURRENT SALE

Due to the high order volume during our current sale, minor delivery delays may occur occasionally. We are working hard to ship all orders as quickly as possible. Thank you for your understanding!

Our customer satisfaction is our top priority. Therefore, we are constantly optimizing our shipping processes and delivery times to provide you with the best possible service.

Our reliable logistics partner handles the shipping process: from checking and preparing the goods to secure packaging and fast delivery.

Shipping information

We work with DHL to ensure your order arrives safely and on time. We pride ourselves on offering fast and reliable shipping for free. All orders placed Monday through Friday are shipped within 1–3 days. Please allow 5–9 business days for delivery (excluding public holidays and weekends).

Please note that orders received after 12pm on Friday may not be prepared for shipping until the following Monday morning.

After your order has been shipped, you will receive a tracking number. You can use this number to check the status of your shipment online at any time: DHL Tracking

If you have any questions, please contact our support team at support@noorshades.de . We'll be happy to help!

Returns

Please note that you are responsible for the return shipping costs. A tracking number is mandatory for your return. Without a tracking number, we cannot accept liability for lost goods. We therefore strongly recommend that you track your return to ensure it reaches us safely. We thank you for your understanding and look forward to offering you a pleasant shopping experience.

Please note that processing your return, including inspection of the returned goods and refunding the purchase price, can take up to 14 days. We strive to process this as quickly as possible and ask for your understanding for any delays. Your trust is important to us, and we are committed to providing you with the best possible service. Further information on returns can be found in the cancellation policy.